{"version":"1.0","provider_name":"MD Call Center","provider_url":"https:\/\/www.mdcallcenter.ma\/en","title":"Analyse vocale dans les centres d'appels","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"lyCXQq08cB\"><a href=\"https:\/\/www.mdcallcenter.ma\/en\/analyse-vocale-centres-appels-qualite-service\/\">Speech Analytics: A Tool That Is Transforming Service Quality<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.mdcallcenter.ma\/en\/analyse-vocale-centres-appels-qualite-service\/embed\/#?secret=lyCXQq08cB\" width=\"600\" height=\"338\" title=\"&#8220;L&#8217;analyse de la parole\u00a0:\u00a0un outil qui change\u00a0la\u00a0qualit\u00e9\u00a0de\u00a0service&#8221; &#8212; MD Call Center\" data-secret=\"lyCXQq08cB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>","description":"D\u00e9couvrez comment l\u2019analyse vocale dans les centres d'appels am\u00e9liore la qualit\u00e9 du service client. Apprenez comment cette technologie aide \u00e0 d\u00e9tecter les \u00e9motions, optimiser la formation et augmenter l'efficacit\u00e9 des agents.","thumbnail_url":"https:\/\/www.mdcallcenter.ma\/wp-content\/uploads\/2025\/12\/Lanalyse-de-la-parole-un-outil-qui-change-la-qualite-de-service-scaled.jpg","thumbnail_width":2560,"thumbnail_height":1707}